Returns & Refund Policy

1. Returns

We accept returns within 7 days of delivery if:
  • The product is unused and in its original packaging
  • The item is in a resalable condition

To initiate a return, please email us with your order Number and details.

2. Refunds

Once we receive and inspect the returned item, we will notify you of the status. Approved refunds will be processed to your original method of payment within 7-10 business days.

3. Non-returnable Items

Used products or items damaged after delivery are not eligible for return or refund.

4. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund as applicable.

5.Shipping

We process and ship all orders within 6-7 business days after the order is confirmed. Orders are shipped through trusted courier partners to ensure safe and timely delivery. Once the order is shipped, customers will receive a tracking number via email to track the delivery status. Delivery timelines may vary depending in the shipping location and courier service availability

6. Contact Us

For any return or refund queries, reach out to us at:

Email: soulmat.yogamat@gmail.com
Mobile: +91 8870106358
Address: Precision Enterprises, 27, VKV Nanjappa Gounder Nagar, Karattumedu, Saravanampatti,

Tamil Nadu, India, 641035
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